FAQs
🛒 General Orders & Shipping
How do I place an order on the Hypervac online store?
Simply browse our product categories, select the item(s) you need, and add them to your cart. Proceed to checkout and follow the prompts to complete your purchase.
Do you ship internationally?
Yes! We ship across Canada, the United States, and internationally. Shipping rates and delivery times will vary depending on your location.
How long does it take to receive my order?
Orders typically ship within 1–3 business days. Delivery times depend on the shipping method and your location. You’ll receive a tracking number once your order has shipped.
Can I track my order?
Yes. Once your order has shipped, you’ll receive an email with tracking information so you can monitor delivery status in real time.
🔧 Equipment & Product Info
How do I know which duct cleaning system is right for my business?
Contact us for personalized recommendations. We’ll help match your needs with the best package—whether it's a portable vacuum, trailer unit, or full duct truck setup.
Do your products work with other brands of air duct cleaning systems?
Many of our accessories, agitation tools, and hose kits are compatible with other industry-standard systems, but we always recommend confirming fitment before ordering.
Where can I find manuals or setup instructions for my equipment?
Instruction manuals are available for download on each product page. You can also purchase printed versions for use in the field.
What power supply is needed for Hypervac equipment?
We offer both 120V and 220V systems. Check each product listing for power requirements and consider the Quick 220 adapter if you need portable 220V power from standard outlets.
📦 Returns, Warranty & Support
What is your return policy?
Unused items in original packaging may be returned within 30 days. A restocking fee may apply. Please contact us before returning any items.
Is there a warranty on Hypervac products?
Yes, most Hypervac products come with a 1-year manufacturer’s warranty. Duct trucks and trailers may have extended warranties. Refer to your user manual or contact support for full warranty details.
What should I do if something arrives damaged or defective?
Contact us immediately with photos and a description. We’ll coordinate a replacement or repair as quickly as possible.
Do you offer technical support?
Absolutely. Our experienced team is available to provide setup assistance, troubleshooting, and training support via phone, email, or video call.
📞 Contact & Assistance
How can I contact Hypervac for help with my order?
You can reach us by phone at 1-800-726-1443 or email us at shipping@hypervac.com. We’re available Monday to Friday, 8 AM to 5 PM MST.
Can I become a distributor or reseller of Hypervac equipment?
Yes. We welcome inquiries from qualified HVAC and cleaning industry professionals. Reach out to us for a distributor application.