Returns & Refunds Policy

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a Return Merchandise Authorization (RMA).

To be eligible for a return, your item must:

• Be unused and in the same condition as received.
• Be returned in its original packaging with all components, accessories, manuals, and documentation.
• Be accompanied by proof of purchase.

To initiate a return, contact Shipping@hypervac.com.

If your return is approved, Hypervac will issue an RMA and provide return instructions, including the return shipping address. Returns received without a valid RMA will not be accepted.

Unless the return is due to our error or an approved warranty claim:

• The customer is responsible for all return shipping costs.
• The customer is responsible for properly packaging the product for return shipment.
• Shipping insurance is optional and is solely the customer's responsibility.
• Hypervac is not responsible for products lost or damaged during return transit and will not reimburse shipping damage claims.

All approved returns are subject to a 15% restocking fee, unless otherwise approved in writing by Hypervac.

Returns may be refused if the product:

• Has been installed, used, modified, contaminated, or damaged after delivery.
• Has been exposed to hazardous materials or field contaminants.
• Is missing original components, accessories, manuals, or packaging.
• Is a custom-built, personalized, or special-order product.

Hypervac reserves the right to inspect all returned products and determine eligibility for refund, repair, replacement, or warranty coverage at its sole discretion.

Damaged or Incorrect Orders

Please inspect your shipment immediately upon receipt. If your order arrives damaged, defective, or incorrect, notify Hypervac promptly at Shipping@hypervac.com so we can evaluate the issue and resolve it.

Refunds

Refunds are processed only after the returned product has been received, inspected, and approved.

Approved refunds will be issued to the original payment method within 10 business days after:

• The returned product has been received and inspected.
• Any outstanding customs duties, brokerage fees, storage charges, or other return shipping-related costs have been paid in full.

Original outbound shipping charges are non-refundable unless the return results from Hypervac's error or an approved warranty claim.

Please note that financial institutions may require additional time to post the refund to your account.

If you have not received your refund within 15 business days of approval, please contact Shipping@hypervac.com.